Check-In & Check-Out: Check-in time is 4:00 PM / Check-out time is 10:00 AM.
Term of the Lease: The lease begins at 4 pm on the “Check-in Date” and ends at 10 am on the “Check-out Date” listed on Booking Confirmation (unless previously arranged) and will be strictly enforced to allow time for housekeeping to clean the property adequately between guests. Early check-in and late check-outs are subject to additional fees and are only available with prior approval from the manager and can not and will not be guaranteed.
Guest Restrictions & Maximum Occupancy: Registered guests must be at least 25 years of age and able to provide photo identification before or during their stay.
Payment Policy: To secure the booking, a one-night room and tax payment is due at the time of booking. The remaining balance is due upon check-in. Rates are subject to change until the reservation is confirmed. No dates will be held for reservation requests in which no deposit has been paid. Reservations are only confirmed upon receipt of the deposit and booking confirmation.
CANCELLATION POLICY (24 hours before arrival): Cancellation requests received before 4 PM hotel local time 24 hours before the reservation arrival date will receive a full refund of any deposit, taxes, and fees collected. Late cancellation requests received within 24 hours of check-in will be charged a room rate of one night, tax, and applicable fees. Prepaid and advance purchase reservations are non-refundable and subject to offer terms and conditions at the time of booking. The balance of the total room reservation fee will be charged to the guest’s card on file upon arrival. No-show, late arrival, or early check-out are subject to 100% of the reservation’s room night charges, taxes, and fees applicable to the original reservation.
Guests can avoid this loss if travel insurance is purchased and the reason for cancellation is covered under the travel insurance policy. In the event of an Act of God, such as adverse weather, tornadoes, fire, lightning strikes, etc., the management and owners are not responsible for any refunds from monies paid to Casey Key Resorts. Manager/Owner reserves the right to cancel any reservation for any reason subject to issuing a full refund without penalty or responsibility for providing lodging elsewhere. If a non-arrival, late arrival, early departure, cancellation, or alteration results in a loss of revenue to Casey Key Resorts, it will be charged. Guests can avoid this loss if travel insurance is purchased and the reason for cancellation is covered under the travel insurance policy. In the event of an Act of God, such as adverse weather, tornadoes, fire, lightning strikes, etc., the management and owners are not responsible for any refunds from monies paid to Casey Key Resorts. Manager/Owner reserves the right to cancel any reservation for any reason subject to issuing a full refund without penalty or responsibility for providing lodging elsewhere. If a non-arrival, late arrival, early departure, cancellation, or alteration results in a loss of revenue to Casey Key Resorts, it will be charged.
Age Requirements/Kids Policy: Registered guests must be 25. All properties are kid-friendly.
Parking: One parking space is available per unit. Additional parking spaces are first-come, first-serve in limited parking areas.
Pets: The hotel must be notified of ADA-compliant service animals upon check-in. Pets are allowed under certain conditions, and ALL animals, including service animals, must be disclosed and approved before arrival. Fees are associated and charged due to the extended cleaning, deodorizing, and depreciation caused by the room and hotel. NO Animal is allowed in any of the resort’s Pool(s) or Spa(s) or on any of the Furniture, including beds. Upon departure, there will be an additional cleaning/damage fee if there is clear evidence that these rules were not followed. Dogs only - with a maximum of two pets. Weight limit of 50 lbs. max total for 1 or 2 pets. NO Dangerous breeds, aggressive or intimidating animals are allowed. Must be disclosed and approved before arrival, and a Pet Fee will be assessed. Dogs are only allowed in our specified Dog-Friendly rooms. Please get in touch with the hotel to ensure that your booking is in a Dog-Friendly room.
Lost and Found: Casey Key Resorts is not liable for any remaining items. The guest is responsible for any mailing/shipping charges.
Disputes: All guests must understand that if there are ANY disputes or dissatisfaction regarding the rental property paid herein, the dispute should be taken up directly with Casey Key Resorts. Guests agree to not request a chargeback or credit to their credit card in connection with any charge made under this agreement. ANY credit card dispute received, the associated reservation(s) will be canceled, and any funds will be retained by Casey Key Resorts. Guests hereby waive their rights to request any chargeback against Casey Key Resorts now or in the future. All complaints must be reported during the customer’s stay and not after departing the property.
Rental Rules: The guest agrees to abide by the Rental Rules at all times while on the property and shall cause all members of the rental party and anyone else the Guest permits to abide by the following rules at all times while at the property. A processed payment constitutes acceptance of reservation terms, not signature status for acceptance.
